Shipping and returns

Cherrybook is the seller of everything in our shop, so write to us about any order at josh@cherrybookcoffee.com.

Shipping

Every product ships directly from the roaster or seller named on its page. Many roasters roast to order and set their own schedules; most orders ship within a few business days, and you’ll get a tracking email when your order ships. An order with products from more than one seller arrives in separate packages.

Shipping costs are shown at checkout, before you pay. We ship to US addresses only.

Damaged, wrong, missing or lost

If something arrives damaged or wrong, or is missing from your order, email us within 14 days of delivery with your order number and a photo, and we’ll send a replacement or refund you in full, shipping included.

If tracking hasn’t moved in 10 days, we’ll replace or refund the order.

Coffee

Coffee is a food product, so we can’t accept returns of opened bags or coffee ground to order. We can cancel an order until it ships.

Equipment

You can return unopened, unused equipment in its original packaging within 30 days of delivery. Email us to start a return before sending anything back. The maker’s restocking fee comes out of the refund (Bonavita’s is 15%), and return shipping is yours to pay unless the item arrived damaged or wrong. Opened or used equipment can’t be returned.

Warranty

Equipment carries its maker’s warranty. Bonavita’s is a one-year limited warranty against defects in materials and workmanship; glass is not covered. For a claim, email us your order number and photos of the problem, and we’ll take it to the maker. The full terms are on Bonavita’s warranty page.

Refunds

Refunds go back to your original payment method.

Coffee we don’t sell

A coffee we track but don’t carry is bought on its roaster’s own website, under the roaster’s terms; contact the roaster about those orders.